Delivery & Returns & Refunds

Delivery times

We aim to deliver shop products within:

Turkey – 3-5 working days; Europe – 5-7 working days; Rest of world – 7-10 working days

Delivery costs

We currently offer free standard delivery on Turkey orders over $99. Please select TR standard delivery at the checkout. Please note that this offer is valid only online. Our other delivery costs are as follows.

Turkey – standart $1  Fast $9 per order; Europe – UPS $20 per order; Rest of world – UPS $28 per order

Returns and Refunds

Within 14 days of receipt of your shipment, you may return any of the following items to bayrakolmp.com, for any reason, for a full refund (we’ll also refund the shipping cost if the return is a result of our error):

  • Any book in its original condition
  • Any unopened (still in its plastic wrap)

Special Exceptions

  • Book: These items cannot be returned more than 14 days after delivery.
  • E-Books, Editing and Translate  server: We are currently unable to accept returns of these.
  • Journals: Want to cancel a magazine subscription? Whether you received it via bayrakolmp.com, contact customer service. You’ll receive a refund for any remaining issues.

 

Refunds

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs and TAX from your refund.

Packing and Sending Your Return

Just a few simple steps:

  1. Visit our website than fill a contact form to return
  2. We will send you a shipping label
  3. Pack the items along with the packing slip (receipt) securely in a box.
  4. Affix the shipping label to the outside of the box.
  5. Leave the package for your mail carrier to pick up.